Privacy Notice

 

Your privacy is important to us, which is why we are aware of how important it is for you to understand how we use your personal data, and we thank you for trusting us to handle it with care and responsibility.

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This Privacy Notice describes how "DEXAHUB" collects and processes your personal data through "DEXAHUB" websites, devices, products, services, online stores, and applications (collectively, "DEXAHUB Services") that refer to this Privacy Notice. By using "DEXAHUB" Services, you are consenting to the practices described in this Privacy Notice.

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If you have questions about how we collect and use your personal data or about this Privacy Notice, please contact us.

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Our contact details are:

Address: Calle Pedro Alarcón 61, Jardines Vallarta neighborhood, Zip Code 45027, Zapopan, Jalisco.
Email: contacto@dexahub.com
Attention: Data Privacy Department Manager.

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A. INFORMATION COLLECTION

The personal data we collect generally falls into the following categories:
Information you provide to us:

If you are interested in acquiring our services, we will ask you to provide:

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• Contact information, including: name, company, date of birth, nationality, address, phone number, and email address.

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• Information about your purchases, including: services acquired.

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• Information regarding complaints and justifications for these complaints related to the Platform or goods or services purchased through the Platform.

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• Identification documents (passport, voter ID, military ID, etc.) to verify your identity under certain circumstances, such as when requesting additional services.

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​Information we collect automatically:

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If you are a customer or a prospective customer, we will automatically collect:

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• A copy of any correspondence with us, including any verification information requested if you contact us for any reason (e.g., customer service chat, phone, or email).

• Details of transactions and communications on the Platform, such as the types and specifications of services acquired, records of any disputes, communications on the Platform (Chat), and information posted in any discussion forum.

• We may collect information about people or accounts you share content or interact with, as well as contact information if you choose to upload or import it from a device (e.g., from your contact list).

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Information we receive from third parties:

Third parties hired by us to provide verification services, such as checks related to money laundering, fraud, and Know Your Customer ("KYC") practices, as well as your legal representatives ("Know Your Business"). This includes your name, email address, contact details, and other information.

We will only collect personal information from third parties after verifying that these third parties have your consent or are legally authorized or required to disclose your personal information.

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B. USE OF PERSONAL DATA

We use your personal data to operate, provide, develop, and improve the products and services we offer to our customers. The primary purposes include:

Service Contracting: We use your personal data to manage the services you may contract, process payments, and communicate with you about promotional services and new features that may arise.

Providing, Troubleshooting, and Improving DEXAHUB Services: We use your personal data to provide functionality, analyze performance, fix errors, bugs, system glitches, and improve the usability and efficiency of DEXAHUB Services.
Recommendations and Personalization: We use your personal data to recommend services that may interest you, identify your preferences, and personalize your experience with DEXAHUB Services.

Legal Compliance: In some cases, we collect and use your personal data to comply with applicable laws or notifications required by authorities.

Communicating with You: We use your personal data to communicate with you regarding DEXAHUB Services through various channels (e.g., phone, email, chat).
 

Fraud Prevention and Credit Risk: We use personal data to verify the accuracy of the information provided, as well as to prevent and detect fraud and abuse, to protect the security of our customers, "DEXAHUB", and others. We may also use scoring methods to assess and manage potential risks.

We inform you that "DEXAHUB", as part of its business operations and to fulfill the described purposes, may transfer your personal data to the following entities, without requiring your legal consent:

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• Tax Administration Service, to comply with tax regulations.

• Authorities to whom we must communicate your personal information under a law, in order to comply with applicable regulations.

• Authorities to conduct appropriate proceedings in the event of a security incident.

• Insurance companies, to obtain coverage in case of accidents.

• Companies with which we have a contract to provide you with benefits.

• Affiliates or subsidiaries within the same corporate group to improve services and better plan organizational growth.

• Cases contemplated in Article 37 of the Federal Law on Protection of Personal Data Held by Individuals.

C. PLATFORM USAGE (MEMBERS)

On our website www.dexahub.com, we will set up a user account where you may be asked for, but not limited to, the data described in section B. This is to provide you with real-time and immediate access to the information generated as a result of contracting DEXAHUB services.

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D. DISCLOSURE OR SHARING OF PERSONAL DATA

"DEXAHUB" does not share information with third parties.

If the user's personal data needs to be shared with business partners or sponsors, the user will be notified before it is collected or transferred.

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Information may only be disclosed in special cases, such as when it is useful for identifying, locating, or taking legal action against individuals who may violate the service conditions of our website or cause damage or interference with the rights of "DEXAHUB" or its properties, other users of the portal, or any other person affected by such activities.

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E. RETENTION

We will retain your personal data as long as we have a legitimate business need to do so to provide services or suggest improvements. When we no longer have a legitimate business need, we will delete, anonymize, or securely store your personal data until it can be deleted.

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F. SECURITY

When purchasing an online service, banking information will be requested, for which we are committed to ensuring the security and confidentiality of the data you provide. We have a secure server under the SSL (Secure Socket Layer) protocol to ensure the encrypted transmission of your information for protection. To verify that you are in a secure environment, ensure that an "S" appears in the "https" navigation bar.

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G. MINORS

The Platform is directed at adults, and users must be over 18 years old to use it. If a minor has provided us with personal data without parental consent, please contact contacto@dexahub.com so we can delete that information.

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H. MODIFICATIONS TO THIS PRIVACY POLICY

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This Privacy Notice may undergo modifications, changes, or updates as a result of new legal requirements, our own needs based on the products or services we offer, our privacy practices, changes in our business model, or for other reasons. We are committed to keeping you informed about any modifications, changes, or updates to this Privacy Notice by notifying you through our website www.dexahub.com.

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I. ARCO RIGHTS (Access, Rectification, Cancellation, and Opposition)

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Your personal information may be sent, stored, and processed in a country different from the one where it was provided, in accordance with applicable data protection laws. We take steps to protect personal information, regardless of the country where it is stored or sent. We have adequate procedures and controls to ensure such protection.

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If you do not wish for your personal data to be processed for the primary purposes mentioned, or for any of them, click here and complete the corresponding form known as the "Request for the Exercise of ARCO Rights" (Access, Rectification, Cancellation, and Opposition). You will have a period of 5 business days to express your refusal to our Privacy Department for the processing or use of your personal data for the secondary purposes mentioned. Your refusal will not be a reason to stop providing you with our services and carrying out the other purposes.

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Furthermore, you may at any time request to revoke your consent for the processing of your data and the cancellation of your file by the same means or by contacting us at 33-4347-0311 and 33-3185-3157. Your request must be accompanied by the arguments for exercising any of your rights, along with an official identification of the data subject or their legal representative, and your request will be addressed within a period of no more than 15 business days.

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“DEXAHUB” advises users to update their data whenever there are any changes, as this will allow us to provide a more personalized service. If you participate in the email promotions service, you may deactivate the service at any time.

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J. ACCEPTANCE OF TERMS

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If the user uses the services on any of “DEXAHUB”’s websites, it means that they have read, understood, and agreed to the terms outlined above. By visiting the “DEXAHUB” website, you are accepting the practices described in this Privacy Notice.

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K. AUTHORITY

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For more information regarding your right to personal data protection, you can visit the National Institute of Transparency, Access to Information and Personal Data Protection (INAI) through its official website www.inai.org.mx.

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Last update: March 2024.